Hospital Services

The Department is the administrative organ of the office of the Chairman Medical Advisory Committee and Director of Clinical Services, Research and Training. The Current Chairman, MAC is Dr. J.A. Otegbayo.Its core responsibilities are to provide administrative coverage of the activities of the Office of the Chairman MAC and Director of Clinical Services, Research and Training. 
The Hospital Services Department was established in 1980. As at its establishment, it was referred to as Clinical Services, Research and Training.
As part of its function, the Hospital Services Department is in charge of all patient-related matters i.e. granting waiver, exemption, given protected cost of treatment to patients who may need to seek assistance from philanthropists, retainership agreement with individuals/corporate organizations. This involves coordination of the following activities relating to clinical service, research and training

  1. Revolving Funds Committees
  2. Radiological Revolving Fund
  3. Laboratory Revolving Fund
  4. Drugs Revolving Fund
  5. Clinics Revolving Fund
  6. Wards Revolving Fund
  7. Theatre Revolving Fund
  8. Nephrology Revolving Fund
  9. Endoscopy Revolving Fund
  10. Physiotherapy Revolving Fund
  11. Dentistry Revolving Fund
  12. Orthopaedic Trauma and Neurosurgery Revolving Fund

The two units in the department are:

  • SERVICOM
  • NHIS

INTRODUCTION
NHIS is acronym for National Health Insurance Scheme. The NHIS Unit acts as an intermediary between NHIS card carrying patients and the Health Care Providers, i.e the General Outpatients Department, Staff Medical Services Department and other Clinics. All patients presenting in the Hospital to access care in the Hospital are expected to report at the NHIS Unit where their registration and eligibility to access care in the Hospital are confirmed. On confirmation, they are issued waiver letters which enable them to ‘get free’ treatment from Clinics and service units in line with the NHIS guideline.

CORE RESPONSIBILITIES
It is the duty of the NHIS Officers to get in touch with patients’ HMO via phone call if the patients are referred to a secondary clinic(s). An authorization code is obtained from the HMO enabling the Hospital to proceed with treatment at the secondary level.The NHIS Officers also monitor NHIS card carrying patients on the Wards to ensure that they do not pay for services covered by NHIS. However, they are expected to pay for services which are not covered by the Scheme.At the end of every month, the unit reports to all HMOs stating the names of their enrollees attended to in our clinic(s), their diagnoses, investigations or procedures carried out on them, referral if any and if they were operated upon.The Unit also prepares and submits claim in respect of services rendered at the secondary level resulting from referral to specialized clinic(s).

Some other Committees

  • Medical Advisory Committee composed of Heads of Department
  • Clinical Audit Committee
  • Pharmacovigilance Committee
  • UCH Aids Committee
  • Control of Infection Committee
  • Residency Training Committee
  • Cleft Palate Committee
  • Blood Transfusion Committee
  • Critical Care Committee
  • Palliative Care Committee
  • NHIS Committee
  • Servicom Committee

Training Institutions under the office of the Chairman, Medical Advisory Committee/Director of Clinical Services, Research and Training
Nursing Education

  • School of Nursing
  • School of Midwifery
  • School of Occupational  Health Nursing
  • Peri-operative Nursing School

Training Center for Teachers of Health Sciences

  • Nurse/Midwife/Public Health Tutors Course
  • Environmental Health Tutors Course
  • Primary Health Care Tutors Course
  • Community Health Officers’ Course
  • School of Medical Laboratory Sciences
  • School of Health Information and Biostatistics

INTRODUCTION
SERVICOM is acronym for 'Service Compact with All Nigerians'. It is a pact which the President and all Members of the Federal Executive Council adopted in March 2004, as part of the initiative to improve the standard of public service in Nigeria. SERVICOM expresses Federal Government's commitment to provide more responsive and citizen-friendly governance through quality service delivery that is efficient, accountable and transparent.
 

SERVICOM OBJECTIVES
To ensure that all government/public officials are committed to and aware of SERVICOM principles which are:

  • Affirmation of commitment to the service of the Nigerian nation
  • Conviction that Nigeria can only realize its full potential if Citizens receive prompt and efficient services from the State
  • Consideration for the needs and rights of all Nigerians to enjoy social and economic advancement
  • Dedication to deliver services, to which Citizen’s are entitled, timely, fairly, honestly, effectively and transparently.

UCH SERVICOM

  • The UCH SERVICOM was inaugurated on the 2nd May 2005 by the past Chief Medical Director of the Hospital, Prof A. O. Ilesanmi. Since then UCH has been visited by the Ministerial SERVICOM unit and the Presidential SERVICOM Unit for evaluation.
  • The Hospital’s Service Delivery (SERVICOM) Unit is located within the Accident and Emergency Complex of the Hospital providing 24 hrs coverage of the hospital
  • UCH SERVICOM

  • The UCH SERVICOM was inaugurated on the 2nd May 2005 by the past Chief Medical Director of the Hospital, Prof A. O. Ilesanmi. Since then UCH has been visited by the Ministerial SERVICOM unit and the Presidential SERVICOM Unit for evaluation.
  • The Hospital’s Service Delivery (SERVICOM) Unit is located within the Accident and Emergency Complex of the Hospital providing 24 hrs coverage of the hospital.
  • The University College Hospital, as required by SERVICOM recognizes that services are well delivered only when those served are satisfied. To this end, there are expectations from the service provider (UCH), the patients and the stake holders in the delivery of the service.

Expectations from staff to patients

  • Have strong interpersonal and communication skills
  • Be punctual and time conscious
  • Provide a high level of customer service
  • Be warm, caring, friendly, helpful and empatheticIdentify, be sensitive toward and accommodate personal and cultural needs of patients
  • Provide non-discriminating care to patients
  • Provide continuity of care
  • Provide adequate information to help patients make informed decisions
  • Respect a patient’s right to seek another opinion or alternative care
  • Record all essential information in the patient’s health record
  • Foster a collaborative relationship based on trust and mutual respect with other members of staff
  • Operate the spirit of team work
  • Have better interpersonal relationship with other staff
  • Be transparent and accountable in management of resources.

Expectations from patients

  • Patients are expected to cooperate by working hand in hand with the health workers to receive maximum care.
  • Patients should exercise patience as the need may arise.
  • Patient should show respect for staff, values and constituted authority of the hospital.
  • Patient should always keep clinic appointments and adhere to clinical advice and prescriptions.

Expectations from stakeholders
The stakeholders of the hospital such as the Banks, Security Outfits, Tantalizers, Contractors, the media and a host of others are expected to contribute to the upliftment of the hospital. Some of the areas needing their contributions are: 

  • Provision of quality service to staff of the hospital and patients – courteous, friendly and efficient services. Noticeable developmental projects that would enhance the service delivery of the hospital. Identify with the vision and mission of the hospital.Be very patient friendly.Promote the hospital in good light